Analysing TPD Claim Case Studies: A Deep Dive into Real-World Scenarios

The world of TPD (Total and Permanent Disability) claims can sometimes seem abstract and overwhelming to individuals who are considering making a claim. Real-world case studies offer invaluable insights, highlighting challenges faced by claimants, the nuances in the claiming process, and ultimately the outcomes. Through this analysis, potential claimants can equip themselves with better knowledge and realistic expectations. Let’s take a closer look at some TPD claim case studies to understand the diverse scenarios that individuals might encounter.

Case Study 1: Pre-existing Medical Condition

Background: Jane, a 40-year-old office manager, suffered from a back injury due to a car accident. She had a history of minor back pain but had never sought medical treatment prior to the accident.

Challenges: Jane’s insurer argued that her TPD claim should be denied due to her pre-existing back pain, suggesting it was not the accident that caused her disability.

Outcome: With the help of medical reports, Jane proved that the car accident significantly aggravated her condition, rendering her unable to work. The TPD claim was eventually approved.

Lesson: Even if you have a pre-existing condition, an aggravation due to an external event can still qualify you for a TPD claim, provided you have evidence to substantiate it.

Case Study 2: Varied TPD Definitions Across Policies

Background: Ahmed, a construction worker, lost his arm in a workplace accident. He had multiple superannuation policies with TPD covers.

Challenges: While one of Ahmed’s policies defined TPD as the inability to work in his specific occupation (construction), another defined it as the inability to work in any occupation.

Outcome: Ahmed was successful in his claim for the first policy as he could no longer work in construction. However, he faced hurdles with the second policy as it was argued he could potentially work in a different industry, like customer service. After lengthy negotiations and legal consultations, Ahmed’s claim was partially settled with the second insurer.

Lesson: It’s crucial to understand the specific TPD definitions in each of your policies to set clear expectations and navigate potential challenges.

Case Study 3: Mental Health Claims

Background: Lily, a senior software developer, developed severe anxiety and depression, preventing her from continuing her role. She applied for a TPD claim based on her mental health condition.

Challenges: Mental health claims can be complex due to the perceived subjective nature of the conditions. Lily faced skepticism from her insurer, who wanted rigorous evidence of her condition and its permanency.

Outcome: With consistent psychiatric evaluations, therapy records, and employer testimonials about her declining work performance, Lily was able to establish her claim’s legitimacy. Her TPD claim was approved after a meticulous review.

Lesson: Mental health-based TPD claims may require extensive documentation and evidence. Persistence and comprehensive medical evaluations are key.

Case Study 4: Claim Duration and Timelines

Background: Michael, a teacher, suffered a severe stroke that left him with cognitive and mobility impairments. He applied for a TPD claim soon after.

Challenges: Michael’s insurer took an extended time reviewing the claim, requesting repeated medical assessments over a year.

Outcome: Michael sought legal counsel to expedite the process. The pressure from his legal team coupled with consistent medical reports resulted in the approval of his claim after 18 months.

Lesson: TPD claim durations can vary. Legal representation and consistent follow-ups can aid in moving the process forward more efficiently.


These TPD claim case studies shed light on the multifaceted nature of the claim process. Each individual’s situation is unique, presenting its own set of challenges and lessons. By understanding these real-world scenarios, potential claimants can be better prepared, ensuring they navigate the claim process with a clearer perspective and increased resilience.